Job Overview :
We are seeking a dynamic Social Media Specialist to manage and operate our social media accounts, create engaging content, and implement strategic marketing campaigns. The ideal candidate will have a strong understanding of social media platforms, excellent writing skills, and the ability to analyze data to optimize strategies.

Job Responsibilities :

1. Manage the company's social media accounts and website, consistently publishing
   informative and engaging content that help our target audience discover and learn about our
   products.
2. Identify and collaborate with Key Opinion Leaders (KOLs), Key Opinion Consumers (KOCs), and
   other influencers across various social media platforms. Create compelling content to promote
   the company's products.
3. Maintain and actively participate in social media group discussions and interactions. Gain
   insights into our customer audience's characteristics and trends to develop new content and
   promotional ideas.
4. Analyze platform performance data and adjust content creation strategies based on feedback.
5. Optimize operational strategies to enhance account influence.
6. Manage the digital marketing calendar, planning and publishing content for product launches,
   trending topics, and important holiday promotions. Continuously engage users to increase
   brand awareness.

Job Requirements:

1. Bachelor degree from communication or related
2. Minimum 2 year of experience in social media operations or related fields, including
   WhatsApp, Facebook, Tiktok, Instagram, at least 2 of them
3. Proven experience managing social media or sales for the small loan industry is a plus.
4. Familiar with social media platforms and best practices.
5. Strong data analysis skills to inform strategy adjustments.
6. Proficiency in image and video editing software.
7. Excellent communication and coordination skills.
8. Ability to work in a fast-paced environment and meet tight deadlines
9. Willing to work in BSD, Tangerang with WFO arrangement

If you are interested with this position, please send your application to email recruitment@singa.id with subject “Position – Fullname”

Latest application 20 June 2024
Only shortlisted candidate will be contacted

Job Overview :

Management Trainee is a career acceleration program that is open to Freshgraduate. Through a series of development programs and planned career maturity stages, management trainee are prepared to have the ability to become future leaders in organizations in various divisions.

Job Requirements:

1. Bachelor’s degree from reputable university, with min GPA 3.25
2. Have a background study in Communication, Business, Marketing
3. Active in organization with high integrity and contribution
4. Excellent verbal, written, and presentation in English
5. Growth mindset, accountability and Integrity
6. Strong analytical thinking, problem solving, and agile
7. Willing to learn new things to increase self-improvement
8. Willing to explore financial technology industry
9. Willing to work in BSD, Tangerang with WFO arrangement

If you are interested with this position, please send your application to email recruitment@singa.id with subject “Position – Fullname”

Latest application 20 June 2024
Only shortlisted candidate will be contacted

Job Responsibilities :

1. Conduct research and analysis, planning and design of each IT development system and
   application
2. Make strategic plans for the implementation of information technology in accordance
   with company policies and monitor all implementation
3. Lead application development projects
4. Ensure all IT systems run smoothly and decide on solutions if problems occur
5. Responsible for developing and improving information and technology systems
6. Responsible for all processes related to the IT department
7. Perform managerial and controlling functions in building systems and applications in the
   IT field
8. Carry out an analysis of the specifications and effectiveness of the new application
   system

Job Requirements:

1. Min. 5 year working experience as an Tech Lead, Engineering Manager
2. Min. Bachelor Degree in computer science major
3. Min. 5 year developing experience with PHP and Min. 3 year experience with Architect.
   Has DDD experience will be a plus
4. Master major frameworks, including Laravel, Lumen
5. Master MySQL and performance tuning, major cache skilles, including
   Redis/memcached
6. Strong organization and team management skill
7. Excellent analytical and problem-solving skills.
8. Strong ability in coding for front-end and back-end
9. Fintech or payment industry related experience will be a plus
10. Able to communicate in English or Mandarin will be a plus
11. Willing to work in BSD, Tangerang with WFO arrangement

If you are interested with this position, please send your application to email recruitment@singa.id with subject “Position – Fullname”

Latest application 20 June 2024
Only shortlisted candidate will be contacted

Job Responsibilities :

1. Handling code on a daily basis
2. Identify, compare, select and implement technology solutions to meet current and future
   needs
3. Create overall tech standards and practices to ensure adherence
4. Oversee system design changes in system architecture

Job Requirements:

1. Must posses at least Bachelor's Degree in Information Technology / Computer Science /
   System Information, or equivalent.
2. Preferably more than 3 years of Full Stack / Back End developer experience.
3. Familiar with Linux/Nginx/Redis and highly concurrent programming.
4. Master PHP, including design pattern, Laravel/Lumen framework.
5. Experience with MySQL and performance tunning
6. Familiar with Redis, memcache, message queue, etc.
7. Familiarity with front-end languages (e.g. JavaScript and CSS) -Plus
8. Willing to work in BSD, Tangerang with WFO arrangement

If you are interested with this position, please send your application to email recruitment@singa.id with subject “Position – Fullname”

Latest application 20 June 2024
Only shortlisted candidate will be contacted

Skill & Reqruitment
1. Pendidikan Minimal D3 
2. Pengetahuan yang kuat tentang Customer Service. 
3. Berpengalaman sebagai supervisor atau team leader
4. Cepat tanggap dan mampu beradaptasi 
5. Kemampuan berkomunikasi secara efektif lisan dan tertulis.
6. Memiliki pemikiran logis yang baik dan keterampilan pemecahan masalah. 
7. Pengalaman menggunakan CRM.
8. Pemahaman yang baik tentang media sosial. 
9. Pengalaman menangani keluhan dan terkait dengan regulasi. 
10. Bersedia bekerja dalam shift dan berminat untuk bekerja di perusahaan fintech.
 

Job Description

1. Memimpin dan mengawasi tim Customer Service, memberikan bimbingan, pelatihan, dan evaluasi kinerja.
 2. Membangun lingkungan tim yang positif dan kolaboratif yang mendorong pertumbuhan, pembelajaran, dan pengembangan.
 3. Menangani pertanyaan pelanggan yang eskalasi, keluhan, dan masalah kompleks untuk memastikan penyelesaian yang efektif dan kepuasan pelanggan. 
4. Memantau dan menjaga standar tinggi layanan pelanggan dengan membantu anggota tim dalam menangani interaksi yang menantang dan memberikan solusi. 
5. Mengidentifikasi area peningkatan dalam proses layanan pelanggan dan menerapkan strategi untuk meningkatkan efisiensi, produktivitas, dan pengalaman pelanggan secara keseluruhan. 
6. Bekerja sama dengan tim lintas fungsi untuk menyederhanakan alur kerja layanan pelanggan dan mengoptimalkan sumber daya. 
7. Melakukan sesi pelatihan untuk tim layanan pelanggan guna meningkatkan pengetahuan produk, keterampilan komunikasi, dan kemampuan pemecahan masalah mereka. 
8. Menganalisis metrik layanan pelanggan, termasuk waktu respons, tingkat penyelesaian, skor kepuasan pelanggan, dan memberikan laporan rutin kepada manajemen. 
9. Memanfaatkan data untuk mengidentifikasi tren, area untuk perbaikan, dan mengembangkan rencana tindakan untuk meningkatkan kinerja tim.